1. Overview
We want you to be satisfied with your purchase. This Return Policy outlines your rights and our procedures for returns and refunds in accordance with Norwegian and EU consumer protection laws.
2. Right of Withdrawal (EU/Norway)
3. Return Process
Contact Us
Email touch@draxylonudhit.world with your order number and withdrawal notice.
Return Product
Send to: Storgata 40, 0182 Oslo, Norway
Receive Refund
Refund within 14 days of receiving returned goods
4. Return Conditions
To be eligible for a return, products must be:
Unopened
In original packaging
Unused
Same condition as received
Sealed
All labels intact
Proof
With purchase receipt
5. Return Shipping Costs
Your Responsibility
You pay return shipping for standard returns (withdrawal right)
Our Responsibility
We cover shipping if product is defective, damaged, or incorrect
6. Refund Process
We may withhold refund until we receive the goods or you provide proof of return shipment.
7. Damaged or Defective Products
If you receive a damaged or defective product:
Contact touch@draxylonudhit.world with photos
Full refund, replacement, or prepaid return label
8. Wrong Product Received
If you receive the wrong product, we will:
- Arrange return at our expense
- Send correct product at no additional cost
- Refund any price difference if applicable
9. International Returns
14-day withdrawal applies
Customer pays (unless defective)
Use trackable method
10. Contact Us
For returns or questions about this policy:
touch@draxylonudhit.world
Storgata 40, 0182 Oslo, Norway
11. Consumer Rights
This Return Policy does not affect your statutory rights as a consumer under Norwegian and EU consumer protection laws. You may have additional rights under local legislation.